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Floors

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‎12-30-2018 10:21

‎12-30-2018 10:21

My New Fitbit Ionic is not registering floors. I have 0 floors. It seems to register BPM, steps and calories fine. I charged it to 100% and turned it off and on many times with no success.

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4 REPLIES 4

‎12-30-2018 12:42

‎12-30-2018 12:42

Welcome to the forums!

 

You must go up 10 feet in elevation for it to count a floor

 

http://help.fitbit.com/articles/en_US/Help_article/How-does-my-tracker-count-floors/?q=count+floors&...

 

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

 

It will add floors when it is windy or cold.

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-30-2018 17:43

In response to WendyB

‎12-30-2018 17:43

It is still not working. It is not registering any floors. I walked up at least 10 flights today. It still has me at 0 floors.

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‎12-30-2018 18:08

In response to ejjustice

‎12-30-2018 18:08

Your Ionic should be counting floors properly.

 

If you have already done the restart a few times and shut down options -> consider the reset to factory as a last resort.  Otherwise call the number listed below.  If your watch is deemed defective and falls under their warranty -> Fitbit might offer you a replacement.

 

Personally have called them a few times and about 20% of the time they have been helpful.  One time they sent a replacement to me.  That one I am using right now.  

 

So far has been better than the first one.  Could be it has upgraded internals.

 

 

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-01-2019 05:06

In response to Whistler888

‎01-01-2019 05:06

Thank you for your help. I restored it to factory settings. Unfortunately I am still having the same problem.

 

it just will not capture stairs. It captures steps, sleep, exercise and bpm fine. It is very strange. Will most likely take it back and get Apple Watch.

 

it is ashame. I really liked it.

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