GPS Map Not Complete

[greenfroggy1]

Ionic. Started and "connected" to GPS. First 1/2 of workout and workout map is missing.

[LanuzaFitbit]

Hello @greenfroggy1.

Thanks for bringing this up. Let me help you figure out what is going on.

I will be moving this thread to the Ionic board as I think it is better suited for it.

I'd like to ask you two questions about what could be going on:

• When did this start happening? 
• How many times has it happened?

In the meantime it is important to consider that it could have happened because there was something causing interference with the GPS data. A lot of buildings or trees, a very cloudy day, or going into a tunnel or roofed parking lot. All of these could cause the GPS data to not work correctly.

I hope this clarifies the situation. Let me know if there are any other questions on the matter.

[greenfroggy1]

@LanuzaFitbit 

Hello,

Thanks for the reply.

It was a sunny day in the lake. No trees, tunnels, etc. See map below. "Connected" message confirmed by fishing barge which is where I started and went right along the coast for a long time - though that is not on the map - then I went around to the left dot on the map, and back to the barge. At no time did I stop and restart. Should I return this Ionic and try another?

[greenfroggy1]

@LanuzaFitbit 

Hi,

Following-up.

Thanks

[LanuzaFitbit]

Hello @greenfroggy1.

I apologize for the delay in my reply. Thanks for reaching back with those details and sharing that screenshot.

If you do have the option to exchange your Ionic for a new one and then test a new Ionic on the same activity to see if the map shows correctly.

Please do keep me posted on how it goes or if you have any other questions.