Hey @KatielouiseG thanks for bringing this to my attention. Let me first give you a warm welcome to our Community Forums and a hand with your GPS concern.
Seems odd that the GPS of your Ionic is not working as designed, can you please let me know which troubleshooting steps you already tried and when was the first time you experienced this situation? If you haven't already done so, please restart your Ionic following the next steps:
- Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
- Let go of the buttons.
- If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?
I'd like to share with you that Fitbit Ionic has built-in GPS. When you select a GPS exercise, Ionic vibrates when it finds a GPS signal. Environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your watch's ability to connect to GPS satellites.
That said, for best results, wait for Ionic to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when Ionic finds a signal.
Let me know how it goes, I'll be here.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer