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GPS offset

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‎06-24-2020 09:09

‎06-24-2020 09:09

In the past week I've done two runs that midway through my ionic recorded a discontinuity, either it thought I had moved a large distance in an instance, or it recorded no movement when I had moved a significant distance.  The first time Fitbit support told me to restart my watch (classic IT solution).  It happened again today.  Not sure how to attach an image here.

 

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‎07-09-2020 15:55 - last edited on ‎11-08-2024 12:54 by Fitbit Moderator

‎07-09-2020 15:55 - last edited on ‎11-08-2024 12:54 by Fitbit Moderator

@CrowMagnum A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you contacted our Support team and performed a restart. I would like you to make sure you're following this procedure to start an activity with your Ionic. 

If you notice that your GPS signal gets lost while you're running, please try this troubleshooting. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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