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Ionic HR not working properly

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‎06-23-2020 12:06 - last edited on ‎07-09-2020 16:05 by Fitbit Moderator

‎06-23-2020 12:06 - last edited on ‎07-09-2020 16:05 by Fitbit Moderator

Hello,

after updating to firmware 27.70.8.0 the heartrate feature isn't working anymore. It stays at null whether the green light is flashing or not, or, if flashing, at a constant rate of 110. Factory reset and deleting the watch in the Fitbit App had no effect. Stil the same after several boots. 
Furthemore something sucks the battery dry within a day. Clock faces are only the ones from FitBit. 

Dear FitBit team: Do something. As I can read throughout the posts, I am not the only one with this issues. 

 

Moderator Edit: Clarified subject

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‎07-09-2020 16:09 - last edited on ‎10-16-2024 08:15 by Fitbit Moderator

‎07-09-2020 16:09 - last edited on ‎10-16-2024 08:15 by Fitbit Moderator

@Bacchi73 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I would like you to follow this procedure to improve your heart reading. 

Regarding your Ionic not holding its charge, please follow this troubleshooting to extend your Fitbit device's battery life. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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