Galaxy S7 Fitbit App

[tweety76]

I don't know if I have the most recent app on my phone.  It recognized the Ionic but I feel like I am missing options in the settings.  I have uninstalled and reinstalled as well.  Can someone confirm what the most recent app version is?

[USAF-Larry]

@tweety76, if you are using the Android app, the current version is 2.63.  Open the Account screen and select Help to display the version of the app you have.

[tweety76]

That is the version I have. 

[USAF-Larry]

You're good to go, then, @tweety76!

[SunsetRunner]

Hi I have galaxy s7. When I bought the fitbit ionic and synced to my phone I only got my steps count and calories burnt.  It took 4 days to give me all my workout data and also my sleep stats. Like you I thought it was my old fitbit app. I too uninstalled and then installed again.  I was very frustrated and on the verge of taking it back to the store. Then on the fourth day I got a fitbit notification on my phone saying my days workout stats are up. Since then it's been syncing alright. What I have noticed though that it is not giving me an accurate steps count compared to my fitbit one. I do love my ionic now!! Love to see my heart rate when I get on the treadmill and also my other workout stats. 

Hope you get your ionic sorted soon. 

[tweety76]

Should I be seeing a Treadmill option for my workouts, because I am not.

Tami Strobel
88 NE 25 Road
Great Bend, KS 67530
620-639-1361 cell
strobel76@gmail.com

[USAF-Larry · Accepted solution]

@tweety76, if you are not seeing it, you need to go into the app Device Settings for the Ionic, select Exercise Shortcuts, and add it. Then sync the tracker.

BTW, you should edit your post and remove your personal information from it.

[tweety76]

In the Help instructions to setup Notifications, Step 2 says to Tap
Notifications in the app on my phone, then Check the box for Fitbit
Notification Service. I do not have that box to check.

Tami Strobel
88 NE 25 Road
Great Bend, KS 67530
620-639-1361 cell
strobel76@gmail.com