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HR stopped working

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‎12-22-2018 22:51

‎12-22-2018 22:51

Despite updates, HR monitor stopped working. Setting shows HR "on" but LED lights are off. All other functions appear to be functioning except the HR.

 

Looking for advise.

 

THank you for your advise.

 

 

Alex

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‎12-23-2018 01:54

‎12-23-2018 01:54

Hi, @Rball4Life, sometimes you can fix this issue by resetting the heartrate function.

 

On the device itself turn the HR off and then on again.  Do the same on your app:  change the HR to "off", sync your Ionic, then to "on" again and sync.

 

You should also try restarting your Ionic.

 

If none of these steps work please get in touch with Fitbit Customer Support on contact.fitbit.com.

Sense, Charge 5, Inspire 2; iOS and Android

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