help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Half sync?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2017 18:04

‎11-02-2017 18:04

My watch will sync to my phone and register my steps and heartbeat but will not sync my sleep or my hourly achievement. I have deleted it and reinstalled but still have had no successes. 

Best Answer
4 REPLIES 4

‎11-03-2017 14:57

‎11-03-2017 14:57

Hi there @Kodiakwrath!

Try a reset, here's the how-to on that: https://help.fitbit.com/articles/en_US/Help_article/1186

Hope that helps, cheers!

Ionic / Alta HR ~ iPhone 6s
Best Answer
0 Votes

‎11-03-2017 15:32

In response to TSLady_Biker

‎11-03-2017 15:32

A restart helped me.

Best Answer
0 Votes

‎11-03-2017 15:41

In response to MathEww

‎11-03-2017 15:41

@MathEww wrote:

A restart helped me.

Awesome, I'm glad that worked for you @MathEww! Cat Very Happy Cat Very Happy Cat Very Happy

Ionic / Alta HR ~ iPhone 6s
Best Answer

‎11-09-2017 16:29

In response to TSLady_Biker

‎11-09-2017 16:29

@TSLady_Biker  When I awake in the morning, most times my Ionic refuses to sync. It just circles around continuously syncing.

 

I have to hold the left and right bottom buttons to reset and then and start and it syncs immediately.

 

Ironically when it just cycles around, and you turn off the Ionic it doen't even register that...

 

@TSLady_Biker wrote:
@MathEww wrote:

A restart helped me.

Awesome, I'm glad that worked for you @MathEww! Cat Very Happy Cat Very Happy Cat Very Happy

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes