Heart Rate Sensor No Longer Working

[iconicbend]

Iconic no longer reading heart rate.  I have shutdown/restart.  I have plugged back in/out of charger.  I have checked settings to make sure heart rate is “on”. None of these steps are fixing the issue. 

[AdeleM000]

Mines is the same and I've tried everything that's been recommended... My green lights are fully off on the back

[TroyFit]

I have the same issue. It has no green light and I am currently in bed watching YouTube.. it randomly says I have a bpm of 172

[Quintins]

I'm getting this to have done the reset etc. green light seems to pulsing correctly (if that's part of it) but not getting a pulse. #walkingdead ??

[Alvey]

Mine too. seemed to start acting up after the last update.  the on-line support team is denying there is an issue, and offering the standard 25% discount off thier site instead of recognizing the issue

[gabdubdup]

I am having same issues, screen is no longer visible as of late tonight.

was there an update as of late?

i have been with Fitbit for nearly 7 years now but I am growing tired of buying a new watch every 2 years 

[Kelvina4423]

Click the gear icon in the top right corner, then select Settings.

Under Devices > Heart Rate, make sure it's set to Auto.

Click Heart Rate, make sure it's set to Auto.

[Kelvina4423]

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@Kelvina4423 wrote:

Click here the gear icon in the top right corner, then select Settings.

Under Devices > Heart Rate, make sure it's set to Auto.

Click Heart Rate, make sure it's set to Auto.

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