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Heart Rate and Step Tracking Sensor Not Working

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‎08-17-2022 05:28

‎08-17-2022 05:28

Hi there,

I have the fitbit ionic and yesterday I found out that the heart rate and step sensor is not working and I tried turning off and on back again the heart rate sensor in the settings, restarting it and shutting it down and starting back again and still did not working.

I don't know what is the problem with my tracker. Can anyone help me with this issue.

Thanks,

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4 REPLIES 4

‎08-17-2022 06:49

‎08-17-2022 06:49

Hi @Kerbecs  the Ionic is under a recall - check out this information. 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-19-2022 04:09

‎08-19-2022 04:09

I have the exact same problem. Have tried a variety of things. Me too facing the similar issues. JCPenney Kiosk

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‎08-19-2022 07:08

In response to Delma43085

‎08-19-2022 07:08

@Delma43085 with the Ionic under a recall, why not go ahead and check out the information I posted above? Fitbit is reimbursing people for their devices.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2022 14:06

‎09-18-2022 14:06

Hi there @Kerbecs and @Delma43085. Welcome to Community Forums.

 

@Odyssey13 I appreciate your help.

 

Thank you for the information provided and for the troubleshooting steps performed prior contacting us.

 

I have to inform you that this specific device is currently under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

 

I'll be around

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