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Fitbit device Locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2022 11:19 - last edited on ‎09-18-2022 12:17 by Moderator Alum

‎08-20-2022 11:19 - last edited on ‎09-18-2022 12:17 by Moderator Alum

Hello

I bought a used watch and when I want to deliver it by phone, it gives me a message saying (cannot pair

This device has been locked and cannot be paired )

 

Plz help me

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-20-2022 11:43

‎08-20-2022 11:43

Hi @Saher2022 the Ionic has been recalled. You get this from an individual?  It's possible they sent off for the refund, which automatically disables the Fitbit. click to learn more

Stepping in the U.S.A. since September 2013. Android 14

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‎08-20-2022 11:56

‎08-20-2022 11:56

Dear 

I bought it and use it in iraq . Co can you help me

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‎08-20-2022 12:02

In response to Saher2022

‎08-20-2022 12:02

@Saher2022  there is no way to really help you. It's under a recall. Did you click the link above? If you got it from a person, you will need to go back to them. The recall was announced in March. If that person sent for their refund, the Ionic has been disabled and you won't be able to get it to set up.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2022 12:21

‎09-18-2022 12:21

Hello @Saher2022. Welcome to the Community Forums.

 

@Odyssey13 thanks for the guidance and help provided.

 

I want you inform you that currently this specific device is being recalled, for more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

 

I'll be around

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