help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit device Locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2022 11:19 - last edited on ‎09-18-2022 12:17 by Moderator Alum

‎08-20-2022 11:19 - last edited on ‎09-18-2022 12:17 by Moderator Alum

Hello

I bought a used watch and when I want to deliver it by phone, it gives me a message saying (cannot pair

This device has been locked and cannot be paired )

 

Plz help me

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎08-20-2022 11:43

‎08-20-2022 11:43

Hi @Saher2022 the Ionic has been recalled. You get this from an individual?  It's possible they sent off for the refund, which automatically disables the Fitbit. click to learn more

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎08-20-2022 11:56

‎08-20-2022 11:56

Dear 

I bought it and use it in iraq . Co can you help me

Best Answer
0 Votes

‎08-20-2022 12:02

In response to Saher2022

‎08-20-2022 12:02

@Saher2022  there is no way to really help you. It's under a recall. Did you click the link above? If you got it from a person, you will need to go back to them. The recall was announced in March. If that person sent for their refund, the Ionic has been disabled and you won't be able to get it to set up.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-18-2022 12:21 - last edited on ‎12-12-2024 07:29 by Fitbit Moderator

‎09-18-2022 12:21 - last edited on ‎12-12-2024 07:29 by Fitbit Moderator

Hello @Saher2022. Welcome to the Community Forums.

@Odyssey13 thanks for the guidance and help provided.

I want you inform you that currently this specific device is being recalled, for more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

I'll be around

Best Answer