IP address banned by Fitbit

[Perseus67]

I live in Iran. I have fitbit ionic for 2 years, but it's been a few months I can't sync it with my phone because fitbit has banned iranian ips.

It's not fair. I paid so much and there are thousands of Iranians who have fitbit watches but now those watches worth nothing....

Moderator Edit: Clarified subject

[youhippy]

I would get in touch with their customer service team . Demand a refund from them. 

[WavyDavey]

Hi @Perseus67

This is an unusual report. I'm going to flag your post for a moderator, so you can get support.

[LizzyFitbit]

Hi @Perseus67. Welcome to the Community Forums. @youhippy and @WavyDavey, it's good to see you here. I'm sorry for the delayed response.

@WavyDavey, thanks for stopping by and bringing this thread to my attention!

@Perseus67, thanks for the information provided and I'm sorry that you're having this experience. I understand how you're feeling about not being able to sync your Ionic and let me help you out. This issue might be related to your IP address and usually should resolve within 48 hours. That said, could you please confirm if the issue persists? Also, if you get an error message please take a screenshot of it and attach it in your reply by following the instructions from this post. These details will help me to further investigate on my end.

Keep me posted.

[AHST]

This problem still remains unresolved!

Probably it's due to the US sanctions against Iran, but I really don't understand the logic behind your company policy. We are normal people, doing regular activities like your other customers ... Also, shouldn't be there a uniform regulation among tech companies regarding to the sanctions? While my friends are happily using their smart watches produced by other US companies like Apple and Garmin, most unfortunately we have to deal with self imposed sanctions by Fitbit against its customers. Wouldn't you switch to other devices if you were in my place? 

[Perseus67]

Thank you for your response. Yes this problem persists and it's been months. I can't log in with fitbit app, therefore I can't sync it with my watch. like you said it's an ip problem. The United States has banned iranian ips because of the sanctions. I'm so disappointed. I'm not wearing my ionic anymore and I can't do anything about it...

[Aryangm]

Hi,

Fitbit is a company which is related to people's health.  International politics shouldn't affect your mission statement.

Disconnecting Iranian people from your server (by any reason )after selling your product is not fair.

If your Iranian customers knew about this issue they never bought your products.

Would you please let us know if you would or could solve this issue or this problem is not your concern .

[SunsetRunner]

It's very stupid that we can't set time by manually entering it!!!

The only way to fix this is to:

- Use a VPN

- Open the Fitbit app

- Login

- Go to Account > App Settings

- Turn off Automatic Timezone

- Set timezone to Kabul which has the same timezone as Iran/Tehran.

[LucioFitbit]

Hello everyone,

I appreciate the information provided by each one of you, I want to inform you that currently the Ionic is being recalled. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

I'll be around