Heart Rate stops intermittently throughout the day

[AndreK7]

I’ve owned an Ionic since the dropped and have always loved it. I’ve never had my watch drop heart rate sensing(or give me any problems whatsoever) in all the time I’ve owned it until a few months ago. Around mid 2019 it would start dropping heart rate intermittently throughout the day, seemingly more often when working out. It drops every few minutes taking a minute or 2 to re engage. I assumed that maybe my Ionic was failing since it was getting old so I purchased a brand new Ionic. Low and behold, my new Ionic is experiencing the exact same issues to the T. I’ve browsed the forum and read all responses I could find and tried all things mentioned from different resets, repairing the device, changing wrist positioning, etc etc. Is this a known issue? Maybe a firmware problem? Has anyone else experienced this and found a working solution? It’s starting to become highly frustrating for me, especially since I had 2 years of pretty much perfect use out of my original Ionic(and May years of other fitbits) before experiencing this issue. Any help would be greatly appreciated. Using IPhone X with up to date firmware on all devices. 

[SilviaFitbit]

@AndreK7 Welcome to the Community. Thanks for sharing your experience with your Ionic. 

I appreciate the troubleshooting tried and the time you took to make some research prior to posting. Sorry to hear that you're experiencing this with your watch. 

Since you've tried restarting it and changing wrist positions but your heart rate is still intermittent. I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.