Heart rate on ionic stopped working

[Silverspy]

I have cleaned the back , turned off and back on, shutdown and reset factory settings  heart rate still not working. Any ideas

[Dinzarelli]

I’ve got exactly the and issue and Fitbit won’t do shutting about it. 

The long and short of it is as follows...

1. If you have a faulty device, like most of us do, you need to contact support and hope you’re under warranty. If you’re under warranty, you stand some chance of getting a device replacement. The support simply tell you to factory rest the device and hope for the best. If that fails, you might get sent a replacement. 

2. If you’re out of warranty, you’re going to get a discount at best. A discount on another device that will fail in time, and then repeat the circle of Fitbit life...

Good luck! 

[Silverspy]

Thanks. The complete reset appeared to work thank goodness

[Dinzarelli]

You are very lucky. 

I’m  happy for you, sadly I did multiple resets on mint and still no luck, and support couldn’t offer any advice or knowledge to help.