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Heart rate reading is higher than it should be

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‎11-26-2019 08:23 - last edited on ‎11-27-2019 04:42 by Fitbit Moderator

‎11-26-2019 08:23 - last edited on ‎11-27-2019 04:42 by Fitbit Moderator

A few months ago my Ionic watch (bought Oct 2018) start showing the heart rate about 40% above what it should. On exercises that normally showed about 100-120 bpm before now shows 145-185 bpm on light jogging. As a 68 years old man my max pulse should be no more than 167 bpm (I one time a couple of years ago reached almost 160bpm for a few seconds).

When this occurred I reported it to fitbit support. Long history made short support acknowledged that some Ionic watches has reported same fault. Support say that I have to wait until they get it solved and I have to update the Ionic frequently. So they don't want to help me further...

Anyone experienced same problem?

 

Moderator edit: Updated subject for clarity 

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‎11-27-2019 04:42

‎11-27-2019 04:42

@prolm Welcome to the Community. Thanks for the details mentioned. 

 

I appreciate the time you took to share your experience with our Support team. The issue you're experiencing is a bug that our team is aware of and we might not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and we keep our team informed of the impact to you and other customers. 

 

Your patience and understanding is appreciated. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-27-2019 04:51

In response to SilviaFitbit

‎11-27-2019 04:51

This was a new watch so I have to buy another then and figure out what to
do with this watch

Sent from my Galaxy s9+
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