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Heart rate sensors not working

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‎05-21-2020 23:25 - last edited on ‎05-24-2020 17:52 by Fitbit Moderator

‎05-21-2020 23:25 - last edited on ‎05-24-2020 17:52 by Fitbit Moderator

Hi, I have just received a new iconic which is a replacement. However the heart rate doesn't seem to be detected.  I've restarted it but still no joy.

The sensors do not appear to be working as they are not lighting?

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎05-24-2020 17:52

‎05-24-2020 17:52

Hi @Burky64, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Seems odd that your new Ionic is not recording heart rate data as the way it was designed, thanks for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply if further assistance is required, don't hesitate to ask me any additional  questions you may have.

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‎05-26-2020 23:17

In response to RicardoFitbit

‎05-26-2020 23:17

Hi Ricardo.

 

No unfortunately none of the above helped and heart rate not being measured. The sensors are not working....there are no lights?

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