Heart rate stopped working

[Goldem4]

Ionic has stopped monitoring my heart rate 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Goldem4 Welcome back to the Community. Thanks for getting in touch about this. 

I would like you to double check that your heart rate setting is set to "On" by doing the following: 

- Go into your Ionic settings 
- Heart rate > On 

If the setting is on but you're not seeing any data, please restart it and continue monitoring it. 

Looking forward to hearing back from you. 

[Goldem4]

Heart rate was turned on, turned off then back on still not working, turned
ionic off and restarted nothing. The light on the back isn't on.

[SilviaFitbit]

@Goldem4 Thanks for getting back. I appreciate the troubleshooting followed. 

I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Jane2756]

I’m having the same problem, no heart rate or sleep monitoring. I have taken all troubleshooting steps, including factory rest. Green light is On. 

[SilviaFitbit]

@Jane2756 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.