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Ionic stuck on red X data not cleared

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‎08-01-2020 20:56 - last edited on ‎08-04-2020 15:29 by Fitbit Moderator

‎08-01-2020 20:56 - last edited on ‎08-04-2020 15:29 by Fitbit Moderator

I have done all steps you have said on my Fitbit iconic and the X has not cleared. Thanks for the help! 

 

Moderator Edit: Clarified subject

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‎08-04-2020 15:42 - last edited on ‎10-16-2024 07:21 by Fitbit Moderator

‎08-04-2020 15:42 - last edited on ‎10-16-2024 07:21 by Fitbit Moderator

@MegRobey A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

I've moved your post to a new thread. I've shared your post with our Support team and they mentioned you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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