Ionic not charging

[BBarker75]

I have had my ionic for almost 1 year to the day and now it decides it won't charge after dropping its charge in virtually no time. It responded to being on a charger but didn't charge and now it won't respond.

Moderator Edit: Clarified subject 

[SilviaFitbit]

@BBarker75 A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

I appreciate that you mentioned you've had your Ionic for almost 1 year. It seems that your Ionic isn't charging, please try the troubleshooting posted in this article. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[BBarker75]

@SilviaFitbit I have tried everything mentioned to try and remedy this issue with absolutely no luck. My ionic had been working great up until the other day when I put it on the charger (which it acknowledged it was connected to) and I went back to check on it and the % was lower. I disconnected it and reconnected it and it acknowledged the connection. I removed the ionic from the charger to them see the battery go from 8% to zero. I would place it on the charger and it would show that it was at 0%. I left it to charge, when I checked on it again I got absolutely nothing from it.

[SilviaFitbit]

@BBarker75 Thanks for getting back.

I appreciate that you confirmed the troubleshooting performed. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.