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Heart rate stops when using Exercise/Workout On Ionic

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‎05-07-2020 16:31

‎05-07-2020 16:31

When I do a combo workout without out using the Exercise mode on my Ionic my heart rate works without fail. When I do the exact same workout using the Exercise/ Workout mode (timer) on Ionic then my heart rate stops during the workout sometimes I can take it off or loosen or tighten then it comes on for a while and then stops again. 

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‎05-09-2020 08:11 - last edited on ‎12-10-2025 09:00 by Fitbit Moderator

‎05-09-2020 08:11 - last edited on ‎12-10-2025 09:00 by Fitbit Moderator

@gvinnola Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know what you're experiencing with your Ionic. I would like you to follow these tips to improve the accuracy of your heart-rate reading on your watch. Also, you may want to check the factors that can affect it too. .

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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