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Heart rate tracking not working

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‎02-15-2020 13:52 - last edited on ‎02-16-2020 15:18 by Fitbit Moderator

‎02-15-2020 13:52 - last edited on ‎02-16-2020 15:18 by Fitbit Moderator

ive had a few problems with this watch in just over a year of owning it and certainly wouldn't recommend it to my friends ,,the problem now is its not working on BPM tried everything wont read has any1 else had this problem ,ive been into watch setting and it says BPM is switched on 

 

Moderator edit: Subject for clarity 

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‎02-16-2020 15:16 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

‎02-16-2020 15:16 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

Hello @Andyfeay, welcome to the Community Forums! 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you, can you please let me know if the heart rate sensors of your device are still flashing? I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

Looking forward to your reply, let me know if you have any additional questions.

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‎02-17-2020 11:05

In response to RicardoFitbit

‎02-17-2020 11:05

the bpm started working then jammed at 81 all day then went of and never came back on again Iin my opinion there just cant be mine that is now out of warranty and really quite useless and not fit to do the job they were designed for 

the light under the watch still flashes is records steps and calories butr the bpm part is useless

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