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Unresponsive device

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‎02-16-2020 18:07 - last edited on ‎02-17-2020 11:17 by Fitbit Moderator

‎02-16-2020 18:07 - last edited on ‎02-17-2020 11:17 by Fitbit Moderator

My Fitbit all of a sudden stopped working last week.  I received as a gift Christmas 2018 and it is just past the 12 month warranty. After reading several hundred posts, it appears this is a common situation with the Ionic. And customer service says there is nothing that can be done other than a 25% discount on a new item. So an item for close to $300 is only good for a year?!  What else can be done??

 

Moderator edit: Subject for clarity 

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‎02-17-2020 11:16

‎02-17-2020 11:16

Hi @Aflike12, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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