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Heartrate sensor not reading on new Ionic

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‎01-21-2019 14:25

‎01-21-2019 14:25

I have set up my new Ionic and cannot get the Heartrate sensor to register a heartrate. In settings, I have turned it off and on.  I have adjusted the band to increase contact with my wrist.  I have moved the band up 2 fingers from my wrist bone.   My wrist is small.   Any suggestions?

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‎01-21-2019 15:04

‎01-21-2019 15:04

Try a Restart and do it several times if necessary.

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