03-10-2018 06:36
03-10-2018 06:36
We went for a hike, and I turned on «hike mode». I came home, my Ionic screen was dead, I restarted it, and NONE of my steps from the hike was registred. 16000+ steps, just gone. (Hubby has a Blaze, he had some trouble with hike mode as well, but all steps counted for. Lucky him..)
Anybody else had trouble with this? After this, I`m only using «walk» mode.
03-10-2018 10:48
03-10-2018 10:48
A warm welcome to the Community @FibroYogi! It's pretty weird that your data disappeared from your Dashboard. I appreciate the restart you performed, in this case, I would like you to make sure your Ionic is properly charged and reply to the following questions:
- Did all the data for this day disappeared?
- What did you do to get the screen again on?
- When did this happen to you?
- Do you use walk exercise when you go hiking now?
Keep me posted!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-10-2018 11:37
03-10-2018 11:37
Hi!
No, not all the data disappeared. The steps I had before I put it in «hike mode» where still there. (200+ steps 😂)
I just restarted the fitbit. None of the buttons worked, the screen was dead, BUT the green puls sensor was still working. So I jumped into crazymode and just did the first thing my head could come up with, a restart.
This happened today, between 12 and 15, and I have not used any modes afterwards. Just walked all over again (yay for extra workout! Need my steps!!🤤).
I don’t know if the fitlab clockface has something to do with it.. I`ve had problems with «My cat Luna», where the steps dont go down to zero after midnight. So today I changed clockface just to see how it works.
We are going for a evening walk, then I`ll try walk mode.
03-10-2018 15:10
03-10-2018 15:10
Update: Walk mode works. 👍
03-13-2018 14:48
03-15-2018 05:52
03-15-2018 05:52
Thanks for keeping me updated @FibroYogi! I'm glad to hear that walk mode is properly working now.
Hope you can continue enjoying your Ionic and participating in the Community if you have any other question!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
03-17-2018 06:34
03-17-2018 06:34
Walkmode is fine, but not Hike mode.. Ionic in Hike mode did not log anything, and the screen was dead.
03-19-2018 06:08
03-19-2018 06:08
Thanks for getting back @FibroYogi. I've shared your post with our Support team they can continue assisting you, please keep an eye on your inbox.
Hope this helps!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-16-2018 12:47
09-16-2018 12:47
My hike mode does not work either, I turn it on but find the screen has gone blank so have to restart it, this keeps happening, but my steps are registered !
09-17-2018 11:48
09-17-2018 11:48
It's great to have you here @libbyA. I appreciate the details that you've mentioned. In this case, I would like you to confirm that you've tried a restart by following these steps.
Also, reply to the following questions:
- Does this happen only with hike activity?
- Does it crash or it restart itself?
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-17-2018 11:54
09-17-2018 11:54
My hike mode does not work either, I turn it on but find the screen has gone blank so have to restart it, this keeps happening, but my steps are registered !
10-07-2018 11:33
10-07-2018 11:33
10-13-2018 09:47
10-13-2018 09:47
Hey there @libbyA. I'm happy to hear that you went hiking on Saturday and your Ionic recorded it properly.
I'll be around if you have any additional questions!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.