Hike mode not working!

[FibroYogi]

We went for a hike, and I turned on «hike mode». I came home, my Ionic screen was dead, I restarted it, and NONE of my steps from the hike was registred. 16000+ steps, just gone. (Hubby has a Blaze, he had some trouble with hike mode as well, but all steps counted for. Lucky him..)

Anybody else had trouble with this? After this, I`m only using «walk» mode.

[SilviaFitbit]

A warm welcome to the Community @FibroYogi! It's pretty weird that your data disappeared from your Dashboard. I appreciate the restart you performed, in this case, I would like you to make sure your Ionic is properly charged and reply to the following questions: 

- Did all the data for this day disappeared? 

- What did you do to get the screen again on? 

- When did this happen to you? 

- Do you use walk exercise when you go hiking now? 

Keep me posted! 

[FibroYogi]

Hi! 

No, not all the data disappeared. The steps I had before I put it in «hike mode» where still there. (200+ steps 😂)

I just restarted the fitbit. None of the buttons worked, the screen was dead, BUT the green puls sensor was still working. So I jumped into crazymode and just did the first thing my head could come up with, a restart. 

This happened today, between 12 and 15, and I have not used any modes afterwards. Just walked all over again (yay for extra workout! Need my steps!!🤤). 

I don’t know if the fitlab clockface has something to do with it.. I`ve had problems with «My cat Luna», where the steps dont go down to zero after midnight. So today I changed clockface just to see how it works. 

We are going for a evening walk, then I`ll try walk mode.

[FibroYogi]

Update: Walk mode works. 👍

[FibroYogi]

@SilviaFitbit

[SilviaFitbit]

Thanks for keeping me updated @FibroYogi! I'm glad to hear that walk mode is properly working now. 

Hope you can continue enjoying your Ionic and participating in the Community if you have any other question! 

[FibroYogi]

@SilviaFitbit

Walkmode is fine, but not Hike mode.. Ionic in Hike mode did not log anything, and the screen was dead.

[SilviaFitbit]

Thanks for getting back @FibroYogi. I've shared your post with our Support team they can continue assisting you, please keep an eye on your inbox. 

Hope this helps! 

[libbyA]

My hike mode does not work either, I turn it on but find the screen has gone blank so have to restart it, this keeps happening, but my steps are registered !

[SilviaFitbit]

It's great to have you here @libbyA. I appreciate the details that you've mentioned. In this case, I would like you to confirm that you've tried a restart by following these steps. 

Also, reply to the following questions: 

- Does this happen only with hike activity? 

- Does it crash or it restart itself? 

Keep me posted. 

[libbyA]

My hike mode does not work either, I turn it on but find the screen has gone blank so have to restart it, this keeps happening, but my steps are registered !

[libbyA]

Hi went hiking on Saturday, after I had done a re-set, and It recorded the whole hikeThank youLiz

Sent from Yahoo Mail on Android

[SilviaFitbit]

Hey there @libbyA. I'm happy to hear that you went hiking on Saturday and your Ionic recorded it properly. 

I'll be around if you have any additional questions!