How Long Should an Ionic Last

[lieutenantdan]

My Ionic bricked after 2 years even though it was well taken care of - stuck in a boot loop.  How long do you think an Ionic should last?

[Rangerhill1974]

For 299.00, and well taken care of, I believe this Ionic should last at least five years.  Most computers do not lose their relevancy for a longer period than that!  ( 20 months and mine has been on very expensive life su

[FitPro2]

I’ve had my charge 2 for 6 years and it still works. My iPhone 7 is 3.5 years old and it still works fantastic. I’ve had a laptop for 5 years and it still works. I’ve had an iPad 2 for 8 years it still works. I would expect the Ionic to work until the battery doesn’t hold a charge. I’d expect 5+ years.
My Ionic just bricked last Sunday after updating it. It’s 2 years old. I take good care of my devices and electronics. My Ionic has no issues following the update. It was still holding a battery charge for 3-4 days on average. It had 95% battery life when the screen turned dark and the watch would not respond. I feel like my watch was stolen by the update. Fitbit I would like my Ionic returned to me please. 

[Eod0917]

I really hope that isn't what happened to me today. Ive had mine for almost 3yrs

[ATM222]

mine has done the same, I can't help feeling the attempt to update the firmware has somehow resulted in the Fitbit no longer working.  Did you get a resolution?

[bi-Ionic]

I'd like to ask fitbit the same question. Mine just suddenly went blank never to wake up again and that was after a year and a half of use.  I talked to CS and did everything they suggested but nothing worked and their final words of consolation was "Too bad so sad please buy another one".  (I'm paraphrasing.)

I understand consumer goods don't last forever but a $250 watch should last longer than 18 months.  I wanted to support the company because their message of health and fitness goals resonated with me, as opposed to other companies touting their "smart" features and form over function, but a company that doesn't stand by its products in terms of quality guarantee and support is a company I can't trust and I quickly walked away from them.  I now own an Apple watch and tell others what led me to its purchase when asked about it.