How do I do a factory reset when the touch screen won't respond?

[TomAllen]

The touch screen on my Ionic stoped responding to touch last week.  How do I do a factory reset when the touch screen won't let me get to the factory reset button?

[NellyG · Accepted solution]

Here you go. Follow the instructions exactly or it wont work.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[fretnutt]

Yep, it's slow and janky. Unresponsive. Just factory install whenever you want to check messages. lololol

[YojanaFitbit]

Nice to see you here @TomAllen. Thanks for posting your comments @NellyG and @TomAllen.

Thanks for marking @NellyG's respond as the Accepted Solution for the thread. Please if you keep having issues with your Ionic let me know. I'll be happy to request a ticket for this issue.

I'll be around.