Welcome to the Fitbit Community @SunsetRunner, hope you're doing great today! Did you removed your Ionic from the old phone's Blutooth settings? Since your tracker receives call, text and calendar notifications, it has a Bluetooth "bond" with the phone or tablet that sends the notifications. This bond prevents the Fitbit device from syncing with another phone, tablet, or computer.
To quickly and temporarily disable the bond, turn off Bluetooth on your phone or tablet. You can turn it back on later to resume syncing.
If you no longer use notifications, remove the bond:
- Go to Settings > Bluetooth on your phone or tablet to see a list of associated Bluetooth devices. This list might contain only your Fitbit device or also include devices like wireless speakers, headsets, etc.
- Tap the name of your Fitbit device and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).
You can now set up your Fitbit device using another phone, tablet, or computer.
Hope this helps, keep me posted!
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer