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Ionic not syncing

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‎10-04-2018 09:53

‎10-04-2018 09:53

Super frustrated about my Ionic not syncing with my iPhone 8. Need a fix. Can anyone help? Corey
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‎10-05-2018 06:53

‎10-05-2018 06:53

Welcome on board @corey_tamblyn, it's nice to see you around the forums! Smiley Very Happy While reading your post I was wondering if you've checked if your iOS doesn't have a pending software update? If so, please update your phone and see if that helps with the syncing issue. To see if an update is waiting to be installed:

 

  • iOS—Tap Settings > General > Software Update.

 

If the syncing inconvenience persists, pease go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

 

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. Smiley Very Happy

 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below, if you're using the Fitbit app for iOS, Android, or Windows 10:

 

  • Make sure that your Fitbit app is up-to-date
  • Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
  • The Bluetooth setting on your phone or tablet is on. To find it:
    • iOS—Tap Settings > Bluetooth.

 

If you're still unable to set up, try these troubleshooting steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Restart your Ionic again.
  4. Try setting up your device again.
  5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
  6. Try setting up your device again.
  7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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