How to Email Customer Support?

[Minkah]

Is there no email address for fitbit customer service anymore? All I found is twitter and phone support. I don't use twitter and don't want to sit on an endless call begging for help. My list of issues with ionic is growing daily so I need to open a case and see if support can help or if I should give up and return it. Thanks 

Moderator Edit: Updated Subject for Clarity

[cc2k]

Hi @Minkah,

There is an "Email us" link / button at:

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Minkah]

Thanks @cc2k!

[Sullir]

This link does not work.  It takes you to the same page with a chat button that does not work, a contact us @FITBITSUPPORT which is a link to Twitter, a community link, a female health link, a troubleshooting link, and a call us link. Nowhere can I find an actual email address.

[BN47]

You can email Fitbit through this online form:

http://help.fitbit.com/?cu=1&form=general

[KeithBinSC]

thx for the above link

[BN47]

Hope it helps. First, they will email you a response directing you to the community forums (outsourcing customer service). If you persist, they will respond directly by email to your issues. 

[Solanski]

I need to contact Fitbit about my new Alta I received yesterday. It will not last 6 hours. 

[zs4]

NO, there is not direct email to contact fitbit, only through twitter. I do not twitter, and fitbit is clever to hide any mailing address and if you try live chat you are put on hold forever. My time is also valuable. So I am unable to phone customer service and with the above options, left out in the cold with no way to contact fitbit with a complaint. by design by them, no doubt. The fastener on the band of the Charge 2 has broken now for the THIRD time. Ditto my husband's Charge 2,

[Lisand]

I just got off with customer service in El Salvador  regarding the replacement band they sent last year for the charge 2  the original band broke before 1 year and  now the replacement is broken -it also did not make a year  They refused to replace it and said there was no one in USA I could speak with nor was there an email address  so I am supposed to go out and buy another band and hope it lasts more then 10 months  REALLY?  Obviously shoddy workmanship and no customer service in USA makes me wonder what is going on.

[WhisperLost]

https://contact.fitbit.com It isn't an email address, but works about the same, they'll email a response to it.

I had to go through two people on their **ahem** chat system to get it. The webpage doesn't list it anymore. According to chat guy " There is not email available because the chat and phone option is faster than the email option but you can still email us by using https://contact.fitbit.com."

[DSM-34]

I don’t see the email link and I am not part of twitter.

[Turkey09]

Ummm - NO there is not

[Shak27329]

I need the e-mail too, my problem is that nobody is telling me if you can connect a Fitbit Versa SE to more than one device (like a laptop and phone) so PLS people HELP both of us out by just giving us an e-mail that Fitbit WILL receive!!!

[Michiganfan]

I think the support site is down I've tried entering the chat and it won't even load

[matt11]

No there isn't.

I agree with "Is there no email address for fitbit customer service anymore? All I found is twitter and phone support. I don't use twitter and don't want to sit on an endless call begging for help. 

[BN47]

Thanks. I've mostly stopped using it because of the synching problems. Can't
waste all that time constantly trying to make it work.

[Pcsuxbad]

https://contact.fitbit.com worked for me.

[Toracious]

I dont know if the last reply helped, but I have had to email them before. I use this email: firbit-https://contact.fitbit.com

**CORRECTION** https://contact.fitbit.com

Moderator edit: merged reply

[Turkey09]

Thanks, I finally did figure it out. They weren’t interested in helping me out since I bought my product on eBay, so I decided rather than forking over $200 to them again, I’d fork it over to apple and get more functionality out of my watch!

Moderator edit: personal info removed