11-05-2019
12:59
- last edited on
10-25-2021
07:09
by
CindyMFitbit
11-05-2019
12:59
- last edited on
10-25-2021
07:09
by
CindyMFitbit
I have done every reset and option available to us through the communities, and my Ionic will not sync. Very frustrating.
Moderator Edit: Clarified subject
11-05-2019 18:52
11-05-2019 18:52
I have the same problem 6 days of no Fitbit and getting frustrated
03-22-2020 22:56 - edited 03-23-2020 23:02
03-22-2020 22:56 - edited 03-23-2020 23:02
Open the Fitbit App. Tap the watch's tile (the picture of your Ionic on the top right corner of the app). Under "Sync" you will find "Sync Now". Tap it to start a sync. official website
03-23-2020 12:02
03-23-2020 12:02
Wonder of wonders... I was having the same issue, especially if I let my watch go completely dead before recharge. Sometimes the time would come up wrong. Attempts to connect and sync were not working... problem was I am using VPN through a third party. So my location bounces around the globe from anyone looking in.. turn it off if you have it and it should start working. Make sure your GPS location is turned on either on your phone or computer whatever you are using. Good luck...
P.S. I hate the fact that you have to hunt for a **ahem**ed answer to a problem. Staff at Fitbit are useless.
03-24-2020 06:53
03-24-2020 06:53
Mine has had problems syncing for some time. It seems to sync only when it wants to. Sometimes once or twice a day sometimes once in 2-3 days. I do not have it set to the sync all day option. When I try to sync it with my phone it says "no device found". I will check it several hours later or the next day and it has synced at a time long after I manually tried to sync it. When I try to sync it with my laptop it merely tells me when it was previously synced. It always messages my phone when the battery is low so it doesnt sound like a bluetooth issue. I have tried all the troubleshooting steps like switching off/on options, unpairing/pairing but they do nothing. This is my third Ionic - the first 2 were replaced under warranty. Looks like I'm gonna need a 4th.
07-29-2020 05:50
07-29-2020 05:50
Thanks for addressing this topic. I was looking for the information regarding the same tellgardenfresh.
07-29-2020 22:47
07-29-2020 22:47
I have the same issue. Don’t realise Ionic has disconnected til weekly stats show no activity. I try to sync but app can’t find tracker when it’s right next to it and charged. Follow all the suggested steps to sync/connect. Doesn’t work but may find later it has, although rarely. Has a mind of its own.
10-24-2021
22:40
- last edited on
10-25-2021
07:12
by
CindyMFitbit
10-24-2021
22:40
- last edited on
10-25-2021
07:12
by
CindyMFitbit
Attempts to connect and sync were not working... problem was I am using VPN through a third party. So my location bounces around the globe from anyone looking in.. turn it off if you have it and it should start working.
Moderator Edit: Promotional info removed
10-25-2021
07:12
- last edited on
07-16-2024
07:02
by
MarreFitbit
10-25-2021
07:12
- last edited on
07-16-2024
07:02
by
MarreFitbit
Hi everyone. Welcome to the Community Forums @Mark7166.
I appreciate your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user.
Have a nice day.
10-31-2021 23:42
10-31-2021 23:42
I profoundly like your dedicated abilities as the post you distributed has some incredible data which is very valuable for me.
11-01-2021
20:47
- last edited on
12-11-2021
09:46
by
AndreaFitbit
11-01-2021
20:47
- last edited on
12-11-2021
09:46
by
AndreaFitbit
I will check it several hours later or the next day and it has synced at a time long after I manually tried to sync it. When I try to sync it with my laptop it merely tells me when it was previously synced. It always messages my phone when the battery is low so it doesnt sound like a bluetooth issue. Prepaid Card Status
Moderator edit: format.
12-02-2021 23:46
12-02-2021 23:46
Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. ... Check the alignment and try reconnecting your device to the charging cable.
03-02-2022
04:30
- last edited on
03-07-2022
15:34
by
EdsonFitbit
03-02-2022
04:30
- last edited on
03-07-2022
15:34
by
EdsonFitbit
If you can usually sync but your Fitbit suddenly refuses to work, it's usually the result of a problem with your wireless connection, so toggling your device's Bluetooth can help. Performing a reset on the Fitbit or the device you're syncing with can also resolve a lot of common issues.
Moderator edit: format
03-07-2022
15:35
- last edited on
07-16-2024
07:02
by
MarreFitbit
03-07-2022
15:35
- last edited on
07-16-2024
07:02
by
MarreFitbit
Hello everybody, thank you for visiting the Fitbit Community.
Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.
For more information, please visit this thread.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-03-2022
19:42
- last edited on
07-16-2024
07:02
by
MarreFitbit
08-03-2022
19:42
- last edited on
07-16-2024
07:02
by
MarreFitbit
@Bernardo859 Thank you for visiting the Fitbit Community.
As mentioned before, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.
For more information, please visit our webpage at help.fitbit.com/ionic.
I am going to close this thread to keep the Community organized.
Have a nice day.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
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