08-08-2020
17:18
- last edited on
08-09-2020
22:00
by
RicardoFitbit
08-08-2020
17:18
- last edited on
08-09-2020
22:00
by
RicardoFitbit
I was scrolling through sleep records and the app paused mid-scroll, a window popped up to delete the record and I couldn't stop my finger before it hit the delete confirm delete. Now I can't restore the record. If I try to enter an estimated time it won't let me save it because it says it overlaps with an existing record, yet the record doesn't show.
Moderator Edit: Clarified subject
08-09-2020 21:59
08-09-2020 21:59
Hi @ImFineStopAskin, welcome to the Community Forums!
Thanks for bringing this to our attention and the details that were shared in your post. To add the sleep log that was accidentally deleted from your account, please check the information and follow the steps that are specified on: How do I edit or delete sleep logs in the Fitbit app? and let me know how it goes.
I'll be here if further assistance is needed.
08-10-2020 06:26
08-10-2020 06:26
Thanks for the reply. That didn't work. Every time I try to add it back it says it can't because it exists with an existing sleep log, yet the sleep log is deleted. Guess I can't add it back.
08-10-2020 11:49
08-10-2020 11:49
Your update is appreciated @ImFineStopAskin.
Thanks for the details that were shared with me and for trying the steps that were shared on my previous post. To further investigate, can you please send me a screenshot of the day in which the sleep log was deleted? Just go to the sleep section and send me a screenshot of the day under discussion. Also, can you please clarify if there's no other sleep log in such day? Maybe a nap?
Looking forward to your reply.