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Ionic not turning on

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‎08-09-2020 10:21 - last edited on ‎08-09-2020 22:22 by Fitbit Moderator

‎08-09-2020 10:21 - last edited on ‎08-09-2020 22:22 by Fitbit Moderator

I was having issues syncing watch with my phone. So I did a shutdown on the Iconic now it will not turn on. I charged over night, tried all the button combinations to no avail. Black screen of death. Please advise. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-09-2020 22:21 - last edited on ‎09-03-2025 08:49 by Fitbit Moderator

‎08-09-2020 22:21 - last edited on ‎09-03-2025 08:49 by Fitbit Moderator

Hi @Joshua9119, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

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‎08-09-2020 22:33

‎08-09-2020 22:33

I have the exact same issue, my battery was flat so I charged it to 100% and then tried to sync but it failed. I tried restarting the watch and the phone but it still failed to sync. I did a factory rest on the Ionic via the "About" page and the watch screen went black and has not returned since. I started a Chat with Fitbit Help but all I got was try a different charger and clean the contacts. It charged from 0% to 100% without any issue. Factory Rest has killed it.

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‎08-09-2020 22:34

In response to SunsetRunner

‎08-09-2020 22:34

I was asked to try another charger and they closed the chat window while I was gone (only 30 seconds) not very happy at present.

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‎08-10-2020 12:29 - last edited on ‎09-03-2025 08:49 by Fitbit Moderator

In response to SunsetRunner

‎08-10-2020 12:29 - last edited on ‎09-03-2025 08:49 by Fitbit Moderator

Welcome aboard @SunsetRunner.

Thanks for taking the time to share your thoughts and experience, I'm sorry to know that you're experiencing the same issue with your Ionic device. Since you already contacted our Customer Support team, I recommend you to contact them back if you require further assistance and if you have questions about the information that they provided to you.

I'll be here if you need anything else. 

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