help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to increase brightness on ionic from phone?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2020 04:27

‎05-19-2020 04:27

From everything I've read, this is not currently offered as a feature but is 100% doable and completely trivial to offer. Does anyone have a way to do it?

 

My Fitbit stopped accepting tactile input from the touch screen several months ago - it otherwise functions just fine and I only wear it for GPS tracking my runs, really - so don't even need the touch screen for that.

 

When I contacted customer service, I was told that I'm out of warranty and I would have to buy a new one - which I'm not interested in doing at this moment, especially considering that it still functions mostly fine.

 

That said, I read someone suggesting a hard reboot fixed their touchscreen issues - so I tried it several times, only to my dismay that now the brightness setting is all the way down.

 

According to the forums, the only way to increase brightness is ONLY from the settings app on the watch... Which can only be reached... Via the touch screen.

 

All I'm looking for is a way to increase it change brightness setting from the Fitbit app instead of the watch.

 

Does anyone have a workaround to do this?

 

Dear Fitbit - why wouldn't you add the full settings app capability from the phone?

 

It's a trivial update for you to make yet important feature to have for lots of reasons

Best Answer
0 Votes
1 REPLY 1

‎05-20-2020 19:42

‎05-20-2020 19:42

Hello @Crash43aj, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting your device before posting over here is appreciated, I understand how frustrating this matter can be for you. Just as stated in your post, the only way to change the brightness of your Fitbit is by going to the settings of the device, there's no way to change it though the Fitbit app as you suggested, but the best place to make your voice heard is the Ideas board. Please take a moment to visit and give us your feedback. 

 

Just as stated in your post, our Support team informed me that they already provided you assistance to resolve the issue you're experiencing with the display of your Fitbit Ionic. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions.

Best Answer
0 Votes