Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overh...
Way too many bugs on my Ionic. Never had any trouble with the Charge HR! I don´t get notifications any more. As I am trying to fix this, one tip is to swipe to the right to get to the menu there. However I am not able to swipe to the right! I have ...
Hi, my ionic started acting weird last night, firstly it wouldn’t record my heart rate. Then I noticed it wasn’t counting steps, then it went off and will not turn back on. I've tried all the steps on YouTube but cannot Get it to turn on. Sometime...
I recently 'upgraded' from a Charge 4 to an Ionic as I wanted more of the smartwatch features and functionality. I LOVED the active zones measurements and the ability of the Charge 4 to tell me as I moved through zones during a workout. I have enjo...
My Ionic not charge I have been through the postings of other people with the same problem and tried everything from restarting to cleaning the charging socket putting it in different power supplies still know joy. I have problems with receiving noti...
is there anyway I can set up quick text with my iPhone
I updated to the latest Fitbit and now my Dashboard and step challenges aren’t displaying. How do I fix this so that my Fitbit dashboard works and also displays all of my step challenges
When I go onto my Fitbit app all the options like sleep and steps are grey and don’t show any data , I Have tried refreshing it multiple times but it doesn’t seem to be helping.
Out of the blue the left button on my ionic stopped working, and then the battery died overnight (despite being fully charged when I went to sleep). Then the touchscreen stopped responding so I tried several hard resets and repairing it with my phone...
Tired of this annoying problem synch problem. Didn't work before the last update and doesn't work after the new update.Have revoke my device, have deleted app data, have forced the app to shutdown and have deleted fitbit app so **ahem**ing many times...
I went swimming at a hotel pool with my kids back in March and when I got out of the pool my Ionic was no longer displaying anything. I thought that maybe it had died as I have gone swimming with it on many times without any issues. I dried it off wh...
I have just had a new ionic and when I was running the other day it said that my GPS was searching ? How do I fix this. ? Moderator edit: Subject for clarity
how do I change my time zone
Yesterday, my watch stopped working. The screen lights up grey when pushing buttons, but won't display anything. I can't restart it and I'm not sure if it's possible to charge it. The HR pulse green light and sync function don't work anymore either....
I have recently moved from Fitbit Blaze which I was delighted with especially the voice prompts at 1k intervals when I was out on a run. Now I have a new Fitbit Ionic which means that I can go for a run with out the need to carry my phone. BRILLIANT!...
Hi all, I recently upgraded to an Ionic. I previously had a Versa. Whilst the Versa was a bit flakey with notifications - generally I received most including email notifications. Since up grading to the Ionic I have been unable to receive any email n...
Hi I have had issues for past week with my Ionic losing time and constantly unpairing from Android app. I have tried everything that has been recommended yet it still has issues. Maybe something wrong with my watch?? Just about had enough and looking...
Holding the buttons down doesn’t work. Been on the charger over 24 hours, still blank screen! This was not cheap, less than 3 weeks old. Struggled to charge out the box! Why is this charger so flimsy & sensitive? WILL NOT CHARGE Moderator edit: s...
Whenever I’m tracking a hike, my ionic counts the hike as exercise but also adds a walk as exercise for the same hike, so it shows double calories etc. I’ve double checked and the auto recognition is off for walking. My husband has an ionic and his o...
I wanted to see if anyone else was having this issue? I placed my Ionic on the charger overnight... woke-up to it being on the Fitbit Icon Image... and it will do anything... I tried to restart it, then tried to factory restart...nothing. Chatte...
Hi , my Fitbit Ionic is crashing and switching off during exercise, the last three long runs I have been on it has cut out at various stages , and the battery still has life left as I charge fully as I am usually running for three hours , extremely f...
Hello Ionic family! We’re excited to announce the release of Fitbit OS 4.1.2. We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely r...
Hi, I’ve had my Ionic for just shy of 2 years, it was a gift from my Mum. Generally I’ve had no problems with it, but all of a sudden today I look down and the screen has gone completely blank. Looks like it’s backlit but nothing else showing up. ...
My wife bought me an Ionic for our 40th anniversary and couldn't be more disappointed. GPS is inaccurate up to 1/10 of a mile per mile and a heart rate monitor that says 187 for a training run I'm almost 68 so that rate just isn't close its absurd an...
My ionic didn’t have any battery. I have been trying to charge it but won’t start. Has anyone had that problem? I am missing my step count.... thank you! Moderator edit: Subject for clarity
I tried to install an app but it continues to show it is installing -for hours. I closed the FitBit app and restarted, but still showed installing. Also tried restarting Ionic, still same problem. Any help is welcome. Jake Moderator edit: Subje...
My watch keeps losing wifi connection. I recently tried to upload a new playlist of audio book chapters and lost count of the number of times that I had to restart the watch to refind the networkand it often struggled to find the network even while s...
Im trying to play spotiy from my ionic to my Bose buds but first my ionic says start playing spotify on my phone (Galaxy s8+) which i do but the music plays from my phone not my ear buds.It appears my Ionic is paired to both my phone & ear buds. I ne...
I get black screen after firmware update Moderator edit: Subject for clarity
Restarted Ionic several times , it doesn’t help the issue is I hit my exercise tab and nothing happens. It doesn’t go forward and remains the same. Any ideas? Thanks Moderator edit: Subject for clarity
My phone stopped. Syncing on 5/4/2020 it has a red alert sign beside the sync app,when i push to sync it turn and back to the red alert Moderator edit: Subject for clarity
HI Team , My Fitbit Ionic only blinks with fitbit logo and does not reset also when I press left and right bottom button can you please help me here Moderator edit: Subject for clarity
2 of the last 3 nights my Ionic shuts down while I am sleeping. It stops collecting data so my sleep info shows only 2 or 3 hours. It had also been difficult to sync when not on a Wi-Fi network Moderator edit: Subject for clarity
On my 3rd ionic. I can't seem to get more than about 8 months out of one of these.. Black screen, display comes and goes. Sometimes the hr sensors work, sometimes no. Time to go to IWatch i have had enough.
So the big part of this is the heart rate monitor. Well, I just checked it and it seems to have now stopped, but as I was typing the beginning of this, just out of bed, my BPM was reading at 135-140. More often than not even at rest, it'll typically ...
A friend sold me an Ion she had just purchased and used a couple of weeks. It was too big for her wrist. She is no longer nearby.I cannot connect the watch to my son's iPhone. He can track his daily steps, but they are not logged into his account and...
Yesterday my Fitbit started to just randomly vibrate and then the left button didn’t function. It springs and clicks when pushed but nothing happens. I called customer support and they said to restart and then reset to factory. It didn’t help. I am v...
Hey, I’m a Charge 3 and briefly Charge 4 owner who’s just got an Ionic. I’m trying to figure out whether my Ionic has a couple of faults or whether they’re normal issues. Firstly the GPS wouldn’t connect when I went for a walk. I was walking for over...
I have a fitbit versa 2 and a fitbit ionic when I switch between the two devices it removes the other from my account and I have to add device to get it back but when ever I do this it deletes the other.
For some reason, my watch stopped displaying steps, heart rate and calories. It will show time, but when I tap the watch face to display steps, nothing happens. Worked fine before now. Any ideas?
I am having a charging issue with my Ionic. It worked a day ago then died. Put it on the charger came back hours later to it showing the 0% screen. Tried resetting, tried different power sources, tried resetting while plugged in, tried everything. Wh...
