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Syncing difficulties with Ionic

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‎05-17-2020 22:05 - last edited on ‎05-18-2020 18:15 by Fitbit Moderator

‎05-17-2020 22:05 - last edited on ‎05-18-2020 18:15 by Fitbit Moderator

Hi I have had issues for past week with my Ionic losing time and constantly unpairing from Android app.

I have tried everything that has been recommended yet it still has issues.

Maybe something wrong with my watch??

Just about had enough and looking for one last reason not to throw Ionic in the rubbish bin...

Any suggestions, thanks!

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎05-18-2020 18:14

‎05-18-2020 18:14

Hello @SunsetRunner, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-18-2020 19:21

In response to RicardoFitbit

‎05-18-2020 19:21

Sent from my Samsung Galaxy smartphone.
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