Ionic not charging

[Tishtastic]

Holding the buttons down doesn’t work. Been on the charger over 24 hours, still blank screen! This was not cheap, less than 3 weeks old. Struggled to charge out the box! Why is this charger so flimsy & sensitive? WILL NOT CHARGE

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Tishtastic, it's nice to see you again in our Community Forums. 

I've moved your post to Ionic board so we can keep our forums organized.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Fitbit Ionic. Thanks for trying to resolve this and I am here to help. I totally understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. 

I would like to confirm if you've followed our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Bonita58]

I have two Fitbit ionic that will not charge

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bonita58.

Thank you for joining the thread and sharing that your two Fitbit Ionic devices won't charge. Have you tried the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to your response.

[Bonita58]

My Fitbit still does not work I have tried everything including buying a new charger hoping that might be it but again both of them will not charge

Bonita

Sent from my iPhone

[LiliyaFitbit]

Hi @Bonita58, thank you for your reply.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.