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I can't reset my fitbit

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‎05-20-2020 23:53

‎05-20-2020 23:53

Message is unlock with your phone. No connection.

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3 REPLIES 3

‎05-21-2020 00:15

‎05-21-2020 00:15

unlock3.png

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‎05-21-2020 00:50

In response to SteveH

‎05-21-2020 00:50

I removed it from the app and try to set up a device.

Message: enter code, but there is no code on my watch. 

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‎05-21-2020 01:01

In response to Lisshans1

‎05-21-2020 01:01

If it's saying unlock with phone but you have removed it from the app then you'll need to contact customer support via contact.fitbit.com as the fitbit will need a factory reset and they will need to take you through a complex procedure to do this.

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