Fitbit Ionic or Versa?

[seasongig]

I wanted to see if anyone else was having this issue?

I placed my Ionic on the charger overnight... woke-up to it being on the Fitbit  Icon Image... and it will do anything... I tried to restart it, then tried to factory restart...nothing.

Chatted with Fitbit and they had me do the same exact things I had already tried. They are sending me a new one... however my issue is that is it even worth it?  This is the 2nd Fitbit I had that has had issues.

I saw somewhere they are only focusing on the Versa?  Why?  Why would the Ionic and Versa have the same updates and work the same since they around the same prices?  And why are there so many more issues with the Ionic?  Use the same operating system.

Or if this is a knew issue with the Ionic... stop replacing it with another Ionic.  Replace it with the Versa.

Pretty frustrated!

Moderator edit: Subject for clarity 

Moderator edit: Word choice

[RicardoFitbit]

Hi @seasongig, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. If you would like to compare the Fitbit Ionic and Versa, I recommend you to check our comparison page.

Let me know if you have any additional questions, I'll be around.