How to reset without left button

[hmct]

After two years, the left button of my Ionic give in, but the rest of the watch is working fine.

After series of mistake, I stuck in a page asking me to "Add devices in settings". Without the left button, I cannot reset the watch. I thought I can just drain the battery and restart. But now I read that I also need the left button to turn on the devices.

Questions: How can I restart the watch without the left button?

Thanks in advance for your advice.

Colin 

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information 

[SunsetRunner]

I don't know of any way that can be done.

[RicardoFitbit]

Hi @hmct, welcome to the Community Forums! 

Thanks for your post and the details that were shared with me, unfortunately it's not possible to restart your Ionic device without the left button. Another way to restart your device is by going to Settings and then tap on restart, however, since your device is stuck, you'll not be able to do so. That said, I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance directly with them. Please keep an eye on your email inbox because they'll be in touch with you soon.

@SunsetRunner Your support is appreciated. 

I'll be around if you need anything else.

[Shripads]

I ve the same problem can you help me to sort it out

[CindyMFitbit]

Welcome to the Community Forums @Shripads. 

Thanks for taking the time to share what you've experienced with your Fitbit device. If you already tried to restart your device with the instructions listed here and also by going into the settings as described above, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[tarajo4]

This EXACT thing is happening to my Versa 2 today. How do I get ahold of support?

[LZeeW]

@tarajo4   Here is the link to Support.  I hope you can get some help.  I apologize if I'm misreading your post.  It sounds like your Versa 2 button is stuck and/or not working.  I searched a little bit.  Things don't seem to end well when a Versa 2 button stops working.

[tarajo4]

Yup...ordered a new one last night!! Haha!