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I cannot open my Fitbit app.

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‎09-16-2019 23:06

‎09-16-2019 23:06

Hi, 

I tried to open my app as usual this morning to check my sleep data but the app will not open. I have looked on the Fitbit website for advice and followed all the suggestions apart from deleting the app as it said that I would loose all my data. 

Please can you help me? This is the first time this has happened, I have had my Fitbit for almost two years. 

Thanks

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‎09-17-2019 00:54

‎09-17-2019 00:54

Are you using iOS? If so, there is an ongoing bug that's causing this. Keep an eye on the following thread where fitbit are posting updates:

 

https://community.fitbit.com/t5/iOS-App/iOS-app-crash-3-6/td-p/3760761

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