I get the message "enter the number on your Ionic display"

[jaxelle]

In the app it tells me to 'enter the number on my iconics display' but on my iconics display it has a dashboard with numbers 1-9. I've tried entering 4 digits from both my phone and the watch and both say it's incorrect.

I've already reset it a couple of times. 

How do you get the 4 password numbers to come up?

Thanks

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @jaxelle. Thanks for the details mentioned. 

I appreciate the reset you performed. It sounds like your Ionic hasn't been set up and this is why your app is asking you to enter the numbers you see on your watch's display, please confirm you're following this set up procedure. 

I'll be around if you need further assistance. 

[jaxelle]

Hello,

No it hasn't been set up, thats what im trying to do. But when its bluetooth has synced and found the watch my phone asks me to add in the 4 number password but the watch only has a display of the 9 number panel, not 4.

Could it be that its lynced to someone else's phone and stats? beause my cousin has given it to me from when she used to use it, although I have reset it.

Thanks

Jackie

[SilviaFitbit]

Thanks for getting back @jaxelle. I appreciate that you mentioned your cousin gave you this Ionic. 

The 9 number panel you're seeing might be related to the lock option in the watch. For this, you might want to ask your cousin for the 4 digit PIN code that was set up and then unlock it. After this, your cousin can change or reset this option by doing the following: 

1. From the Fitbit app dashboard, tap the Account icon> your device image.
2. Tap Device Lock.
3. Find the option to change your PIN code.

You can learn more about it by checking this article How do I use the device lock on my Fitbit device?

Let me know how it goes. I'll be around if you need further assistance. 

[jaxelle]

Is there not a way to reset the whole thing from my end as the 4 digit password is not remembered? 

[jaxelle]

Hey I’ve managed to get the code so it’s working now! Thanks for your help.

where can I get replacement bands from or any suggestions as to why one side of the band doesn’t stay In/ keeps falling out?

[SilviaFitbit]

Thanks for getting back @jaxelle. Sorry for the delayed reply. 

I'm glad to hear that you got it working. Regarding your Ionic's wristbands, please confirm that you're following these tips to attach the wristband properly. 

The link I shared will show you many videos about how to's. Please choose Fitbit Ionic How-To Videos and then choose Fitbit Ionic: How to Switch accessory bands. 

Let me know how it goes. Catch you later.