I'm getting an error code 429

[Chubbybarlow]

I noticed that the time on my Fitbit was different to the time on my iPhone so I tried to reconnect I now am getting a error code 429

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Chubbybarlow. 

I'm sorry to hear that your Fitbit Ionic is not showing the right time. Thank you for trying to reconnect and for letting us know the error you are getting. I would recommend following the next steps:

- Close the Fitbit app

- Reboot your iPhone

- Restart your Fitbit Versa

- Wait an hour or two and log back into the app

If this doesn't help, please follow our instructions to fix the time on your watch.

If you have any questions, please don't hesitate to contact us back at any time.

[Chubbybarlow]

I seem to think the problem is keeping connected to Bluetooth it connects but after a while it disconnects

[EdsonFitbit]

@Chubbybarlow Thanks for the update. Sorry for the delayed response.

You can perform a factory reset to your Fitbit Ionic by following the next steps, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the device:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Please let me know if you have any question.

[Chubbybarlow]

Factory reset Fitbit removed Fitbit off the app then reset it up connected both Bluetooth and wireless connections kept correct time for few hours then went adrift also noticed steps on Fitbit were not the same as the app still puzzled ?

Sent from my iPhone

[EdsonFitbit]

@Chubbybarlow Thank you for your response.

Our team is updating the articles to match the new Fitbit app. I reported this situation to our team to get it updated as soon as possible. Thanks for letting me know.

I created a case with Customer Support to further evaluate the situation with your Fitbit Ionic. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us back at any time.