Iconic Issues

[SunsetRunner]

My Iconic quit syncing on my phone a couple days ago.  I have turned bluetooth off/on again, rebooted my phone, took off the Fitbit app & re-installed it.  I deleted my Iconic from Fitbit & NOW there's a huge issue.  I can't get it to go back on it.  It says it found it, but keeps turning circles saying "connecting to tracker".   My bluetooth is on.   Any ideas?  Otherwise, this is a piece of trash sitting on my desk 😞

[wmchapman]

not it is cycling to "Connect to tracker" try switching the ionic on and off again - swipe to settings, up to about then up to "shutdown". After blank. Touch left button to switch on.

Does your mobile find it?

[SunsetRunner]

The Bluetooth on my phone settings is not finding the Iconic.  When I go to Fitbit on my phone & add device, it says it found it, but gets hung up at connecting (turning circles).  Is that because the Bluetooth on my phone isn't finding it?  I did shutdown as you suggested & turn it on again, but I'm still getting the same issues.  This worked just fine till 2 days ago.  I have no idea what happened.  It would update if I hooked it up to my computer, but was not updating on my phone.  Now, since I can't even get it re-installed again, of course, its on nothing now.

[wmchapman · Accepted solution]

You have narrowed it to a bluetooth issue.

From the clock face screen, press and hold the left and bottom right buttons at the same time for a few seconds (until the screen flashes off/on), does your mobile catch the signal now?

[SunsetRunner]

It worked!!!  its back on my phone now & I'm putting the update on it.   Thank you so much 🙂

[Mikeself310]

This did not work.  It finds the Iconic but stays on connecting to fitbit.

[DaveHelm]

This did not work.  Any other ideas?