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‎11-23-2019 19:16

‎11-23-2019 19:16

I went swimming in our pool yesterday and when I got out

my watch had gone blank. I dried it and tried to charge it but nothing happened. I've tried the reset, but nothing shows on my screen and I don't get any vibration. Please assist.  This was purchased with an estimated delivery of 26 November 2018. 

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3 REPLIES 3

‎11-23-2019 19:18

‎11-23-2019 19:18

I went swimming in our pool yesterday and when I got out

my watch had gone blank. I dried it and tried to charge it but nothing happened. I've tried the reset, but nothing shows on my screen and I don't get any vibration. Please assist.  This was purchased with an estimated delivery of 26 November 2018. 

Best Answer
0 Votes

‎11-23-2019 19:21

‎11-23-2019 19:21

I went swimming in our pool yesterday and when I got out

my watch had gone blank. I dried it and tried to charge it but nothing happened. I've tried the reset, but nothing shows on my screen and I don't get any vibration. Please assist.  This was purchased with an estimated delivery of 26 November 2018. 

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0 Votes

‎11-23-2019 19:35

‎11-23-2019 19:35

Hi @Skate22  try putting it in a dry bowl of rice and get out any residual moisture. Then try charging it and a restart of the device. Then reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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