Iconic exercise application

[Sweena]

When I press the exercise icon in the lower left bottom corner it flashes and returns back the screen with the four apps. All the rest work when touched exercise icon use to work and track biking ...swiming i restarted it...still not working 

[WavyDavey]

Hi @Sweena,

I would try a factory reset.. Settings, then About, then Reset. Make sure you're Synced up before so no data is lost.

[elot]

Or first try a soft-reset.

Push left button and at the same time the lower right button untill the Fitbit logo displays.

Then let the buttons go.

[WavyDavey]

In the OP, she stated a restart was already tried.

[elot]

@WavyDavey wrote:

In the OP, she stated a restart was already tried.

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Woops, i missed that one.

Sorry.

[WavyDavey]

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@elot wrote:

@WavyDavey wrote:

In the OP, she stated a restart was already tried.

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Woops, i missed that one.

Sorry.

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No worries, I miss stuff all the time. 😀

[Sweena]

How do you do a factory reset ? 

I have done the soft reset .

Thanks for all the help 

[elot]

Hello @Sweena,

Just found this via Google for factory reset.

Not sure if disconnecting bluetooth and account is needed:

Remove the Ionic from your account.
Delete the bluetooth pairing.
Press and hold all buttons on the device.
Wait until the Fitbit logo disappears, then release the bottom right button.
Wait until you feel a vibration, then release the other buttons.
You will probably see a red X message, just ignore that and setup the device again.

[Rich_Laue]

A lot of times when a soft reset doesn't work, a hard shutdown does. 

[Sweena]

Thank you it took awhile ...but it works now ...thanks again