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Iconic hear rate not working

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‎08-30-2018 04:27

‎08-30-2018 04:27

I just did the newest updat and now the pulse function does not work at all. Does anyone else have this problem and is anyone aware of a fix?

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Accepted Solutions

‎08-30-2018 05:08

‎08-30-2018 05:08

Hi @Mkloper

 

First off I would suggest restarting your Ionic (if you haven't done so) by pressing and holding the left button and bottom right button together for 15 secs.

 

If that doesn't solve your problem I would recommend looking at the following help article, there are a few steps you can follow that may also help. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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4 REPLIES 4

‎08-30-2018 05:08

‎08-30-2018 05:08

Not a problem I've ran into! Might sound silly but have you tried restarting the watch? Also worth checking it hasn't been turned off in the settings menu. 

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0 Votes

‎08-30-2018 05:08

‎08-30-2018 05:08

Hi @Mkloper

 

First off I would suggest restarting your Ionic (if you haven't done so) by pressing and holding the left button and bottom right button together for 15 secs.

 

If that doesn't solve your problem I would recommend looking at the following help article, there are a few steps you can follow that may also help. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎08-30-2018 05:41

In response to N8teGee

‎08-30-2018 05:41

The reset fixed it. I had no idea how to do that. Thanks!

Sent from my iPhone 8+
Best Answer

‎08-30-2018 05:47

In response to Mkloper

‎08-30-2018 05:47

Excellent, glad to hear you're back up and running Smiley Very Happy

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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