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Iconic not counting floors

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‎01-30-2019 19:52

‎01-30-2019 19:52

Hi iconic fitbit is not counting floors.  I have had it since christmas and the floor counting has worked intermittently.  It hasn't work for the last 3 weeks.

I have reset and turned it on and off.

Anything else I can do.

Regards

Michael

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‎01-31-2019 01:12 - edited ‎01-31-2019 01:13

‎01-31-2019 01:12 - edited ‎01-31-2019 01:13

Welcome to the forums!

 

How does my Tracker count floors

 

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

 

It will add floors when it is windy or cold.

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

 

Community Council Member

Wendy | CA | Moto G6 Android

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