help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect time and syncing difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2020 00:36 - last edited on ‎03-02-2020 13:31 by Fitbit Moderator

‎03-01-2020 00:36 - last edited on ‎03-02-2020 13:31 by Fitbit Moderator

My ionic has started to read the incorrect time in the morning. For example, this morning I woke up at 8:05 but my ionic said it was 06:00? It has done this for the last two mornings.

it also does this each time I charge it.

to clear the problem I try to resync it with my iPhone, but my iPhone cannot find it.

I managed to get the correct time to show yesterday by deleting the ionic and reinstalling it, it took about 8 attempts the iPhone to find the ionic.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎03-02-2020 13:30

‎03-02-2020 13:30

Hi @Metalguru, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your device is losing its time. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, the syncing issue with your iPhone is affecting the time that's displayed.

 

To resolve the syncing issue you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎03-02-2020 14:08

In response to RicardoFitbit

‎03-02-2020 14:08

I spent 45 minutes online with an advisor going through the syncing problem. He said it was a known issue and that the technical team were working on a solution.
It was to do with an incompatibility between the latest firmware update and the latest iOS version on iPhones.
He promised a member of his senior management team would contact me by email within 2 hours but no-one has done so.
Meanwhile, I have a useless piece of technology attached to my wrist, and Fitbit don’t seem to care.
Regards
Mike Gullick

Sent from my iPhone
Best Answer